- LONA premium plans are digital and are activated instantly after payment.
- Cancellation: Plans do not auto-renew, so there is nothing to cancel. Your premium ends automatically when the plan period (24 hours or 30 days) is over.
- Payment deducted but plan not activated: Contact us within 7 days with your payment ID. We will activate your plan or refund the amount.
- Duplicate payments: If you were charged twice for the same plan, the extra amount will be refunded.
- Because premium access is delivered immediately, we do not offer refunds for plans that were activated and used, unless required by law.
- Approved refunds go back to the original payment method within 5 to 7 working days.
To request a refund, see our Contact page.